Trend micro unable to security agent package

trend micro unable to security agent package Mar 14, 2020 · After clicking the Create button, the "The agent package cannot be created " appears when creating a setup package using the Client Packager utility, Clnpack.exe. This may be due to the following: Issue: Files are renamed Solution: Check if there are _invalid files inside the OfficeScan/Apex One server: Go to \PCCSRV\. The error: Activation Failed (Unable to resolve hostname) could be the result of an unresolvable hostname in DNS or of activating the agent from Deep Security Manager when you are not using agent-initiated activation. If your agent is in bidirectional or manager-initiated mode, your hostname must be resolvable in DNS. Mar 14, 2020 · When downloading agent installer package and OSCE server is not in EN language version, the TMES Deployment Tool (PLS) pops up an error message: "Unable to download agent package. Plug-in manager is unable to connect to the Trend Micro Endpoint Sensor Server. Check your network connection and try again." Click image to enlarge. Oct 16, 2020 · Windows: C:\ProgramData\Trend Micro\Deep Security Agent\relay\www\dsa; Linux: /var/opt/ds_agent/relay/www/dsa; Download the package that you see on the DSM or download it from Trend Micro Download Center, and import the package on to those directories and restart the agent service. Current Relay packages.

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Error: Activation Failed

Several events can trigger an "Activation Failed" alert:

Activation Failed - Protocol Error

This error typically occurs when you use Deep Security Manager to attempt armin only imagine 2008 dvd tracklist 101 activate a Deep Security Agent and the manager is unable check this out communicate with paciage agent. The communication directionality that the agent uses determines the method that you should use to troubleshoot this error.

Agent-initiated communication

When the agent uses agent-initiated communication, you need to activate the agent from the agent computer. (See Activate an agent.)

When using Deep Security as a Micto, agent-initiated communication is the recommended communication directionality.

Bidirectional communication

Use the following troubleshooting steps when the error occurs and the agent uses bidirectional communication:

  1. Ensure that the agent is installed on the computer and that the agent is running.
  2. Ensure that the ports are open between the manager and the agent. (See Port numbers, URLs, and IP addresses and Create a firewall rule.)

Activation Click the following article - Unable to resolve hostname

The error: Activation Failed (Unable to resolve hostname) could be the result of an unresolvable hostname in Trrend or of activating the agent from Deep Security Manager when you are not using agent-initiated activation.

If your agent is in bidirectional or manager-initiated mode, your hostname must be resolvable in DNS. Check the DNS on your Deep Security Manager to ensure it can resolve your hosts.

If you are a Deep Security as a Service user or your computers are in cloud accounts, we recommend that you always use agent-initiated activation. To learn how to configure policy rules for agent-initiated communication and deploy agents using deployment scripts, see Kicro and protect agents using agent-initiated activation and communication.

Activation Failed - No agent/appliance

This error message indicates that the agent software has not been installed on the computer that you would like to protect.

Review Unalbe Deep Security Agent software.

Activation Failed - Blocked port

If you are seeing 'Activation Failed' events with the following error messages in the paackage 17:52:14.000000: [Error/1]

Nov 18, 2020 — Refer to this Microsoft article: You cannot install some updates or programs. Repack the Security Agent installation package. Remove all of the. Oct 19, 2020 — Use the Deep Security Agent installer again to fix the "Agent Software Installation Failed" status error.

Agent package integrity check

Agent package integrity check - Workload Security | Trend Micro Cloud One™ Documentation

The Ultimate Guide to uninstalling Trend Micro Deep Security Agent

I had a problem activating TM Security Agent micro tk similar to the ones described in Trend Micro Knowledge Base / Solution ID 1095437 “Anti-malware module of the Deep Security Agent (DSA) shows “Driver offline / Not installed” in the Deep Security Notifier“.

After numerous attempts to uninstall/clean agent Trend Micro Deep Security Agent the issue still was not resolved.

So, here is the ULTIMATE guide to uninstalling TM DSA that worked for me on pacoage servers:

N.B. If you have network teaming configured, this procedure may break the team or wipe the package unabld stack. Just re-create the team and it should work OK.

  1. Uninstall the DSA from the server
  2. Run the tbclean.exe utility. See [Solution ID 1054528]
  3. Clean up the registry
    HKEY_LOCAL_MACHINESOFTWARETrendMicroAEGIS
    HKEY_LOCAL_MACHINESOFTWARETrendMicroAMSP
    HKEY_LOCAL_MACHINESOFTWARETrendMicroAMSPStatus
    For photo editor e63 app nokia Security Agent
    HKEY_LOCAL_MACHINESOFTWARETrendMicroWL
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesAmsp
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesds_agent
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesds_notifier
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicestbimdsa
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicestmactmon
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicestmcomm
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicestmevtmgr
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetserviceseventlogApplicationDeep Security Agent
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetserviceseventlogApplicationDeep Security Relay
    Trend HKEY_LOCAL_MACHINESOFTWAREClassesInstallerFeaturesC4AF20E48325C454BBBE163E418FCEA9
    HKEY_LOCAL_MACHINESOFTWAREClassesInstallerProductsC4AF20E48325C454BBBE163E418FCEA9
    HKEY_LOCAL_MACHINESOFTWAREClassesInstallerUpgradeCodes689D08D76B5A47A4FB59D97D2C4B9308
    HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionInstallerUpgradeCodes689D08D76B5A47A4FB59D97D2C4B9308
    HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{4E02FA4C-5238-454C-BBEB-61E314F8EC9A}
  4. Restart the server
  5. Check if any of these files or micro are present and delete them if found:
    C:WINDOWSSystem32Driverstbimdsa.sys
    C:WINDOWSSystem32Driverstmactmon.sys
    C:WINDOWSSystem32Driverstmcomm.sys
    C:WINDOWSSystem32Driverstmevtmgr.sys
    C:WINDOWSSystem32LogFilesds_agent
    C:Program FilesTrend MicroAMSP
    C:Program FilesTrend MicroDeep Security AgentAgent
    C:Program FilesTrend MicroDeep Relay of Security SettingsLocal (Relay)
    C:Program FilesTrend MicroDeep Notifier of Security SettingsLocal (Notifier)
    C:ProgramDataMicrosoftWindowsStart MenuProgramsTrend MicroDeep SecurityTrend Micro Deep Security Notifier (for Windows 2008)
    C:Documents and SettingsAll UsersStart menuprogramsTrend Micro Deep SecurityTrend Micro Deep Packagw Notifier (for Windows 2003)
    C:WindowsInstaller{4E02FA4C-5238-454C-BBEB-61E314F8EC9A}/Agent 64-bit
  6. Reviewing the file C:Windowsinfsetupapi.dev.log.
    Look trend entries containing tmcomm.sys, tmevtmgr.sys and tmactmon.sys On this entries you will be able to identify if agent are any remains of a previous installation, look for lines like “Installing catalog (any of the three drivers above).cat as:” note the tk of the installation and the oemXX.inf files used to install these ppackage the existing tmcomm.sys, tmevtmgr.sys and tmactmon.sys using pnputil -d oemfile.inf (on this particular computer oem26.inf, oem27.inf and oem28.inf)
    Identify which oemXX.inf files you need securiy uninstall by trenf the setupapi.dev.log
  7. Delete any catalog files for AMSP drivers present in C:Windowssystem32catroot
    (on this particular computer oem9.cat, oem10.cat and oem11.cat) package are leftovers from previous installations and that tbclean and pnputil did not remove
  8. Delete old driver files present in windows driver store
    C:Windowssystem32DriverStoreFileRepositorytmxxxx (folders)
    N.B. You might need to take ownership of those folders
  9. Install all security comodo certificates following the KB: http://esupport.trendmicro.com/solution/en-US/1104241.aspx
    Remember to place them in the appropriate store.
  10. Reinstall the DSA using the freshly downloaded installation package. [Trend Micro Software Download Center]
  11. Restart the server
  12. Verify that the drivers are unable in the device manager (using unable non P&P devices), you should see the following drivers tmcomm.sys, tmevtmgr.sys and tmactmon.sys
  13. Deactivate the agent on the DSM (to remove the old association)
  14. Activate the agent from the DSM.
    If you sfcurity using the agent initiated activation use this command: “” (default port 4120)

Hope this will help

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Nov 24, 2016 · Navigate to the DSM installation folder using this command: cd "c:\Program Files\Trend Micro\Deep Security Manager". Run this command to change the timeout value to 20 minutes: dsm_c -action changesetting -name configuration.diagnosticMaxWaitForAgentDiagnostic -value 1200000. Premium. Internal. Partner. Oct 16, 2020 · Windows: C:\ProgramData\Trend Micro\Deep Security Agent\relay\www\dsa; Linux: /var/opt/ds_agent/relay/www/dsa; Download the package that you see on the DSM or download it from Trend Micro Download Center, and import the package on to those directories and restart the agent service. Current Relay packages.